Rule 3 of 29 · Chapter I — Hierarchy and Clarity
Give each screen one primary action
Why this rule exists
A screen that offers three equally weighted buttons has made a decision the user now has to make instead. Every choice you present is a small tax on attention, a fork the user must stop and resolve, and when several options look equally important the pause becomes real hesitation. Naming a single primary action, the one thing you most want them to do here, and giving it visual priority does most of the deciding in advance. The secondary paths still exist; they just wait quietly, styled as what they are. This is not about manipulating the user toward your goal. It is about answering, clearly, the question every screen raises: of all the things I could do, what is the obvious next step. Confidence in an interface comes from that clarity, and confusion comes from its absence.
The full rule lives in the book
How to apply it, worked examples, and when it doesn't apply are part of The Thoughtful Designer, a premium rule book.
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